Support — Blockyard for Minecraft

Email support@mobileapp-factory.com and a person will read it. Answers usually come within two working days, and reports of harmful content are handled within 24 hours.

Before you write

Say which device and which operating system version you are on, and what you expected to happen. If the app crashed, saying roughly when it happened is enough — crash reports are timestamped and can be found from that alone.

Reporting content or a user

Use the report control on the item itself, or the block control on its author — both are inside the app and are the fastest route, because a report arrives attached to the thing it is about. Email is a fallback, not the primary channel. See the child safety page for the named contact.

Purchases and refunds

Refunds are issued by the App Store or Google Play, not here — we cannot process one on your behalf. If a purchase completed and the app did not unlock it, restore purchases from Settings first; if that does not fix it, write in with the store receipt.

Everything else

Privacy policy · Terms of use · Deleting your data

Contact

Gokhan Okumus
support@mobileapp-factory.com